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Terms and Conditions


Landmark Holidays LLC, registered in Dubai, UAE as an inbound tour operator, an outbound tour operator and a Travel Agent. Tourism License No. 711813. Register Number 1138933. PO Box 102931, Dubai, UAE.

1.0 Website Bookings

We may change any aspect of the Web Site or its content, including the availability of any suppliers, features, information, or other content, at any time without notice. Every effort is made to ensure the accuracy of all information and prices but, regrettably, errors do occasionally occur. Where a price is obviously incorrect due to a system error, we shall not be bound by such price. The prices and any discounts shown on the Website are applicable to the website only and may vary from the prices offered for the same holidays at retail shops or other related businesses.

All bookings made on the Web Site are subject to the relevant supplier's/tour operator's booking conditions in addition to these terms and conditions. We recommend that you print a copy of the applicable booking conditions when making a booking. Booking conditions contain limitations and exclusions of liability, and cancellation and amendment charges are payable if a booking is cancelled or amended after it has been confirmed.

A reservation is not complete until a confirmed booking reference is provided, which will be after credit card approval has been received from your card issuer and the supplier has confirmed your reservation. Until such time, the fare and availability is subject to change.

In addition, we also reserve the right to do random checks in order to minimize credit card fraud. As a result of this, before issuing tickets we may require you to provide us with a fax or postal copy of proof of address, as well as a copy of your credit card and a recent statement.

Please remember not to give your booking reference to anyone who is not a member of your immediate household. You should take all necessary steps to ensure that your booking reference is kept confidential and secure.

If you have a query regarding your online booking or encountered any problems whilst making your booking, please submit an online booking query form.

Non-booking Related Queries

If you experience any technical problems during your interaction with this website, please contact info@landmarkholidays.com for assistance.

2.0 Booking Cancellation

Please refer to refer to your booking Terms & Conditions for full details. All bookings made are subject to the relevant supplier's/tour operator's booking conditions in addition to these terms and conditions.

We recommend that you print a copy of the applicable booking conditions during the process of making your online booking on this website.

Booking conditions contain limitations and exclusions of liability, and a cancellation and amendment charge maybe payable if a booking is cancelled or amended after it has been confirmed.

Please note some bookings are non-refundable and non-changeable. If you wish to proceed with the cancellation, please email us at info@landmarkholidays.com

3.0 Promotional Offers

Promotional terms and conditions may apply to offers, savings or promotions available, in addition to the general terms & conditions. These separate terms and conditions will be noted on the offer, saving or promotion.

4.0 Use of Credit Card

Please make sure that you have supplied us with the correct credit card billing information. If you do not supply the correct credit or debit card billing address and/or cardholder information, the issue of your tickets may be delayed and the overall cost may increase. We do reserve the right to cancel tickets after issue if payment is declined or if you have supplied incorrect credit card information. In addition, we also reserve the right to do random checks in order to minimize credit card fraud. As a result of this, before issuing tickets we may require you to provide us with a fax or postal copy of proof of address, as well as a copy of your credit card and a recent statement.

5.0 Agreement between You and Us

The Web Site is owned and operated by Landmark Holidays LLC, (referred to in these terms and conditions as ‘Landmark Holidays’.

By using the Web Site, you represent and warrant to us that:

  • you possess the legal right and ability to enter into this Agreement and to use this Web Site in accordance with all of these terms and conditions.
  • you are old enough to enter legally binding contracts through this Web Site and you know you will be responsible for all payments due to us for bookings made by you or another person using your login information; and
  • all information you provide about yourself and about anyone else shall be true and accurate

Please also make sure that you have read and accept our Privacy Policy. We reserve the right to deny access to the Web Site at any time without notice.

6. Modification of Terms

We may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on the Web Site, and will not have any retrospective effect on existing contractual arrangements made through this Web Site. Your continued use of this Web Site after any change means you have accepted the changed terms and conditions.

7. Disclaimer of Warranties & Limitation of Liability

7.1 General

Your access to and use of software and other materials on, or through, this Web Site is solely at your own risk. We make no representation, warranty or covenant whatsoever about the reliability, stability or virus free nature of such software. We do not accept any liability in respect of your inability to access or use the Web Site at any time or for any interruption in that access or use, or for any failure to complete any transaction. All software and other materials are provided as is" without representation, warranty or covenant of any kind, including all implied warranties.

No warranties, promises or representations of any kind, express or implied, are given as to the accuracy of any of the information on the Web Site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) that may arise as a result, directly or indirectly, from the use of any of the information or material contained on the Web Site and/or the use of or access to any other information or material via web links from the Web Site, or any inability to access the Web Site.

These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via other sites or supplied by an identified third party, where consistent with the applicable booking conditions. If any of these exclusions, in whole or in part, are found to be unlawful, void or unenforceable for any other reasons, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.

7.2 Indemnity

As a condition of use of this Web Site, you agree to indemnify us from and against any and all liabilities, expenses (including legal fees) and damages arising out of claims resulting from your use of this Web Site, including without limitation any claims alleging facts that if true would constitute a breach by you of these terms and conditions.

7.3 Links to Third-Parties Web Sites

This Web Site may contain links and pointers to Internet sites maintained by third parties. We do not operate or control in any respect any information, products or services on such third-party sites. Third party links and pointers are included solely for your convenience, and do not constitute any endorsement by us. You assume sole responsibility for use of third party links and pointers.

7.4 Limitations of Use

You agree to use this Web Site solely to determine the availability of goods and services and make legitimate reservations or transact business with us. You agree to use the Web Site only for personal, non-commercial use.

You agree to use the Web Site's services to make only legitimate reservations or purchases. You agree not to make any false reservation or any reservation in anticipation of demand. We may cancel, without notice, all confirmations associated with multiple reservations to one or more destination on or about the same date.

You agree to all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of fares, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the Web Site are your sole responsibility.

We have taken reasonable steps to ensure the information provided by us on this Web Site is accurate at the time you view it. However, we cannot and have not checked the accuracy of all information provided by outside sources for example by the providers of other information, or of other parties linked to or from the Web Site.

Commentary and other materials posted on our Web Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Web Site, or by anyone who may be informed or act upon any of its contents.

We aim to ensure that availability of the Web Site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed and we reserve the right to withdraw or amend the service we provide on the Web Site without notice. Also, your access to the Web Site may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. We will not be liable if for any reason our Web Site is unavailable at any time or period.

8.0 Copyright and Trademark Notices

The copyright in the content of the Web Site belongs to us or to the licensors of such content. We reserve the copyright and all proprietary rights in the Web Site and all its content.

This Web Site is for the your personal, non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, reverse-engineer, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Web Site.

9.0 Currency Conversion

Currency rates are based on several publicly available sources. The accuracy of such rates is not verified, and actual rates may vary. Currency quotes are not updated every day. We believe in the accuracy of the information supplied by this application, but we do not warrant or guarantee such accuracy. If using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any other purposes, except for personal use, and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.

10.0 Passports and Visas

Please ensure you have a passport valid for the duration of your trip. (Some destinations require your passport be valid for a certain length of time; in general, 6 months after completion of travel). You may also be required to obtain a visa for some destinations (including for transit points) and it is your responsibility to do so prior to travel.

When making a booking you must ensure that your name (and the name of any person(s) for whom you are making a booking) matches exactly the name as it appears in your (or the person(s) for whom you are making the booking’s) passport.

If you require any further information on passport or visa requirements, please contact one of our local offices or the embassy of the country to which you will be traveling.

A failure to travel with the correct documentation could result in the passenger being refused travel, entry to the country of their destination or stop-over or transit point, deportation or incarceration and in such circumstance(s) you will be solely responsible for any cost, loss or damage which you or we (or our agents or servants) incur. We accept no responsibility for customers who do not possess the correct documents and Visas.

11.0 Airport Taxes

Some airports will levy an airport departure tax, which is payable by passengers at the airport locally. Information on these charges is not given through our quoted fares and is your sole responsibility.

12.0 Heath Insurance Requirements

As a condition of booking with us you confirm that you have adequate medical insurance in place. Immunization may be recommended or required for your destination or stopover points - please check this with your doctor.

13.0 Electronic Communications with Us

When you visit the Web Site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Web Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

14.0 Severability

If any of these terms and conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining terms and conditions. Any failure by us to act in relation to a breach by you or any other user’s breach on any occasion of these terms and conditions does not constitute a waiver of our right to act in relation to future or similar breaches.

15.0 Entire Agreement

These terms and conditions and any other legal notices, policies and guidelines linked to these terms and conditions constitute the entire agreement between you and us relating to your use of this Web Site and supersede any prior understandings or agreements (whether oral or written), claims, representations, and understandings of the parties regarding such subject matter and the terms and conditions may not be amended or modified except by making such amendments or modifications available on this Web Site.

16.0 Jurisdiction and Applicable Law

Any contract entered into between us booked from this website and all matters arising out of it are governed by the laws of Dubai, United Arab Emirates. We both agree that any dispute, claim or other matter which arises out of or in connection with any contract between us or your holiday will be dealt with by the Courts of the Dubai International Financial Centre (DIFC Courts) only.

Last Updated: 28th April 2019

Contact Information

Landmark Holidays LLC
Ground Floor Platinum One
Umm Suqeim Road
Arjan
P.O. Box 102931
Dubai
UAE


Tel: +971 (0) 4 429 1599